1.0 Payment
1.1 The Early Bird rate is applied to the first 200 tickets paid for. After this, it will increase to the standard rate across all ticket types.
1.2 Payment can be made via credit card at the time of booking or invoice.
1.3 For payment by invoice, your invoice will be linked within the confirmation email. Payment must be made within 14 days to secure your Early Bird discounted rate.
1.4 Payment terms are immediate for credit card payments or within 14 days for invoices raised.
1.5 Payment of the conference ticket must be made in full by the due date for delegates to access the conference.
2.0 Transferring tickets to colleagues
2.1 Ticket transferring is available please contact events to amend your booking.
3.0 Tickets are refundable subject to the following cancellation terms:
3.1 A 50% refund will be provided for cancellations made before Monday 1st of September 2025.
3.2 For cancellations made between Monday 2nd of September and Monday 13th October 2025 a 25% refund will be provided.
3.3 For cancellations made after Tuesday 14th of October 2025 we’re unable to provide a refund.
3.4 Cancellation requests must be received in writing to our events email.
3.5 Cancellation of bookings shall only be effective on our acknowledgement of receipt of such cancellation. In the absence of such acknowledgement, the bookings in question shall be deemed not to be cancelled and refunds shall not be payable.
4.0 Events outside of our control
4.1 It may be necessary for reasons beyond our control to alter the programme content, such as speakers. We reserve the right to make such amends without the requirement to refund.
4.2 In the unlikely event of the conference being cancelled, we will review the option to move the event to an alternative date and/or venue or offer a 100% refund if you are no longer able to attend. The eoa will not be liable to you for any other costs or losses, whether direct or indirect.
4.3 Force Majeure. Should we be unable to perform any obligations under this Agreement due to causes or circumstances beyond our reasonable control, including any Act of God, war or threatened war, terrorism or threatened terrorism, fire, epidemic or pandemic, flood, drought, strike, lock out or actions of the venue/hotels, we will not be liable to you for this.
5.0 Use of data
5.1 The eoa take the use of data very seriously, please refer to our Privacy Policy for all the information.
6.0 Liabilities and Indemnities
6.1 We do not represent or endorse the accuracy or reliability of any advice, opinion, statement, or other information displayed, uploaded, downloaded or distributed through the eoa Annual Conference 2025. You acknowledge that any reliance which you place upon any advice, statement, opinion, memorandum, or information shall be at your sole option, liability, and risk.
6.2 You’ll need to comply with the rules and regulations imposed by any venue or hotel at all times. You’ll also need to ensure that you have your own insurances against any loss to your property you may suffer, or any loss or damage you may cause at the event, venue, or hotels. You shall remain fully responsible for such loss or damage, and you shall indemnify and hold us harmless against any claims.
6.3 We request your support in making the eoa Annual Conference feel an inclusive and supportive environment for everyone. Any anti-social, harassment, or intimidating behaviour will be addressed and if required, may result in delegates being removed from the conference/site.
7. Hotels
7.1 Please note that all hotels are booked independently, the eoa is not liable for any issues relating to hotel bookings. Each delegate must abide by the terms and conditions of their independent hotel booking.